FAQ

Q. What is our code of Conduct?

A. Code of Conduct. Instructors will enforce immediate dismissal for being under the influence of alcoholic beverages, reaction altering drugs, including OTC or prescribed medications, possession of weapons, intent to harm students or Instructors, foul or abusive language, abuse of equipment, willfully not following instructions or any other intentionally unsafe or disruptive act. You will be dismissed and will forfeit FULL tuition. NO EXCEPTIONS.

Q.What is the parking like at BOTH locations?

A. At the College of Alameda where the in class sessions are held there is a parking fee of $2.00. There are "pay boxes"located throughout the campus. They take a credit/debit card.  Please arrive early so you can located a "pay box" to purchase your parking pass.  The ticket is good for the day, you will need a new ticket for each class session. We are NOT responsible for parking tickets received by students who do not purchase a parking pass or park in "un allowed" areas. Give yourself time for this so you are not late to class. At the USS Hornet there is a parking area for our students participating in our class (this is NEXT to the riding range). There is not a fee to park in this designated area.

Q.What if I have a suspended drivers license?

A.At the time of registration you must testify that you do not have a suspended drivers license. IF you take the class with a suspended license DMV will NOT recognize your DL389. You must wait until any suspensions are lifted from your drivers license in order to be eligible to take the MTC.

Q. Do you have a height requirement?

Students inseam must be at least 30" to have adequate height to ride. Please contact the office if your have any questions. Take some time to sit on different motorcycles/ scooters to see if you may need a modified seat or frame position PRIOR to coming to the class. Our fleet is standard industry height.

Q. What do I need to be eligible to take the class?

A. In order to be eligible to participate in the CMSP Motorcyclist Training Course (MTC) you MUST have ONE of the following: 1. A valid car drivers license OR a valid motorcycle license OR a valid California ID card, or any valid government issued photo ID.We can accept valid out-of state drivers’ licenses as well as out- of country drivers’ licenses. Your license, permit or California ID card MUST be valid for the entire duration of the class dates.
2. ALL listed safety gear.
3. You must be in good health and be able to balance a two-wheeled vehicle. You must know how to ride a bicycle (for balance).
4. You must be at least 15 years and 6 months old.
5. IF you are under 18 years of age you MUST have a parent present at the start of class to sign your waiver to participate. Your parent must provide identification (drivers license, passport, etc.) to establish his or hers relationship to the student.
6. A positive attitude and willingness to learn.

Q. What is the cost of the class?

A. The fee for the class is $258 for students over the age of 21 and $180 for students under the age of 21 at the time of the class. There is a cost difference because it is mandated by the state of California that anyone wishing to obtain a motorcycle license that is under 21 years of age MUST take this class.

Q. What forms of payment are accepted?

A. We accept Visa or Master Card. FULL payment is required to make an appointment. Payment is accepted online with online registration and over the phone with phone registrations.

Q. What safety gear will for the class?

A. Students MUST provide ALL of the following items to be eligible to participate. Failure to provide the correct gear will result in your inability to participate in the class. Forfeiture of your FULL tuition will result. Instructors have the final say in appropriate gear if any items are in question. When in doubt bring your gear to the in-class portion to have the Instructor check it out. Please make certain that NO SKIN is exposed. Layers are highly recommended as the weather can change. "NO SKIN BELOW THE CHIN!" 1. Over–the-ankle sturdy footwear. Leather boots are preferable. The ankle bone must be covered; shoe must offer support and traction. NO canvas shoes, NO "stretch" material no fashion boots. 2. Long pants with no holes, rips, tears. NO sweatpants, NO leggings, No stretch pants. Pants that are too baggy are also not allowed. 3. Long-sleeved shirt or jacket. Clothing MUST cover the wrist. 4. Full fingered LEATHER gloves. Open back gloves, and cut fingered gloves are NOT allowed. Gloves must fit well and offer good range of movement. Again, wrists should be covered to expose NO skin.  Street  LEATHER MOTORCYCLES gloves or LEATHER work gloves are MANDATORY. Leather alternative gloves are also allowed as long as they meet the above requirements. 5. Eye protection. Most of the helmets we provide have a face shield. In the event it does not you MUST have shatter resistant eye gear. Sunglasses, goggles or reading glasses are all acceptable. These items are HIGHLY suggested. 1. WATER. It is very important to keep well hydrated during the course of your class. 2. SNACKS. Vending machines are NOT available. During the class there are short breaks, however, not enough time to leave and grab anything to eat. Plan ahead. 3. Rain gear. We ride rain or shine. Dress for the weather. Bring extra clothing and weather appropriate attire. 4. IF you have your own DOT approved helmet you are invited to use your own. We do provide the use of helmets for the class at no additional charge. ALL helmets must be DOT approved, FULL face or ¾ and in good condition. ALL Instructors have final say in use of one's own helmet. We DO NOT provide any safety gear. We DO NOT rent any safety gear. Most items can be found around the house. Local motorcycle stores will gladly assist you in selecting safety gear. We will talk about the importance of proper riding gear throughout the class.

Q. Do we have scooters?

A. Yes! We have ONE scooter. Please inform the office when you book your reservation so we can be sure to make one available to you (it may be previously booked). Please note according to state rules we are not able to switch from scooter to motorcycle (or vise versa) once a student has started the class.  *** WE CURRENTLY DO NOT HAVE A SCOOTER FOR USE.*** If you would like to use your own, please contact the office.

Q. How can I register for the class, see upcoming classes and current availability?

A. You can register for classes 24 hours a day 7 days a week online at: www.care2ride.net. Our phone number is 1800-966-3844 and email address is Care2ride@aol.com Office hours are Monday thru Thursday 8:00am-5:00pm, Fridays 8:00am-3:00pm. I am out of the office Saturday, Sunday and all Holidays.

***Please note: After you register for a class online you will receive 2 emails. The first email comes from the online registration system. The second will come from our office (Care2ride@aol.com ). These emails contain ALL class information and it is imperative that you review the information carefully. IF you have any questions please contact us early so we have time to answer any questions you may have. PLAN AHEAD so you will have an enjoyable class experience. It is the student’s responsibility to let the office know if you have not received any portion of the class information.***

Q. How long does it take to get my license?

A. With successful completion from the Basic Riders Course (BRC) you will receive a DL389. This waives the skills test at DMV. You will still need to take the motorcycle written permit test. IF it has been a few years since you have received your driver’s license you may be asked to take the automobile written test as well. We encourage you to pick up (at your local DMV) or download (DMV.org) the written study guide prior to taking the test. There are a couple of practice tests online as well that could assist you in passing the test. Please note; we have 10 business days to mail out the DL389’s. The DL389 must be turned into DMV. We suggest you do not make an appointment with DMV any earlier than 2 weeks after your class completion.

Q. How long do I have to finish the class?

A. Your tuition is valid for 1 year. Once you have started ANY portion of the class you MUST finish the course within 60 days from the original class start date. This is a state rule and cannot be extended for any reason. Please review policies and procedures for further information.

Q. How long is the class?

A. The Basic Riders Course (BRC) is a 4 day, approximately 20 hour course . We run classes every weekend with the exception of Christmas and New Years. Our class format for the Alameda location is as follows: Thursday evening classroom 1: 5:30pm-7:30pm  OR   8:00pm-10:00pm (depends on class format) Sat OR Sun riding session 1: 7:00am-12:00pm OR 12:30pm-5:30pm (Fall/Winter hours 15 minutes EARLIER) Thursday classroom 2: 5:30pm-10:00pm Sat OR Sun riding session 2: 7:00am-12:00pm OR 12:30pm-5:30pm (Fall/Winter hours 15 minutes EARLIER) THIS MUST BE THE SAME TIME AND DAY AS PREVIOUS WEEKEND!!! Students MUST be 15 minutes early for ALL class sessions. This curriculum MUST be done in order. IF you are late or miss the first session you will be assessed a $100 fee to be allowed to drop into a new class on a stand by basis. We do not rebook your class. Classes start on time and late students (anyone not there 15 minutes prior to start time) are NOT admitted. Please plan accordingly. Please review policies and procedures on late arrivals, no-shows and rescheduling. *Class times can change. Please refer to our online registration system or confirmation letter for current information. We reserve the right to change the times as needed. Course times and policies are subject to change without notice.

Q. What is the rescheduling policy?

A. We value your time as well as your fellow students. Classes can be booked out several weeks in advance. With that we know everyone is excited to start their class. We required a 7 day notice to rebook your class without a fee. Once it is less than 7 days prior to your class we assess a $100 fee. Class tuition is NON refundable for any reason, we are happy to rebook your class. Tuition MUST be used within  ONE year from original class date reserved (given that NO part of the class was started). Once any portion of the class has started you MUST finish the class within 60 days of the original start date, this cannot be extended for any reason.  A mandatory 15 minute prior to ALL class sessions is required. Late students are NOT allowed to be accepted. Please plan accordingly. If you NO SHOW to any part of the class you forfeit your FULL tuition.   IF you are unable to participate in the class for a reason Such as being late to class, not having the proper paperwork , proper gear or missing your class you will FORFEIT your FULL tuition.  We follow the guidelines from CHP and the CMSP. Late or unprepared students are NOT covered by insurance and this are NOT admitted for any reason.   IF during RANGE 2 only you are counseled out of the class or fail the class a recommendation from the Instructor will be given. We charge a $100.00 administration fee to return as a STAND BY student only. The class MUST be completed within 60 days of the original end of class date. This administration fee is NOT refundable for any reason. Getting into a class on STAND BY is NOT a guarantee and if you are not able to get in the fee is NOT refundable. Once added into a class ONE attempt to pass is allowed.   IF you just need to RETEST the SKILLS evaluation you can pay a one time fee of $75 to do so. This is just a retest, you would NOT be riding the full RANGE 2. ONE retest attempt is allowed by CHP and CMSP. A second failure would require you to pay the FULL class tuition and repeat the FULL class. You must contact the office within 60 days of the original class date to arrange this.   IF you need to RETEST the WRITTEN test there is a $25 administration fee. ONE retest only is allowed and must be completed within 60 days of the original class date. Contact the office to arrange.   IF you are counseled out or self drop during RANGE 1 only the fee is HALF the tuition ($129) to be booked into a new class. You must return and complete the course within 60 days of your original start date. The rebooking fee is NOT refundable or transferable for any reason. Students receive ONE attempt to complete the course. Any subsequent failures or counseled out require paying FULL class tuition and starting the class over again.   Please keep in mind you are registering for a class reserved just for you. This is similar to purchasing a ticket to a special event. If you do not utilize your saved seat it is gone. Please take time to verify that your schedule is open and give yourself plenty of time to make it to your classes 15 minutes prior to the start time. Our policies are in line with CMSP/CHP and are NOT negotiable.

Q. What happens if I lose my DL389 or graduate card?

A. The forms you receive from successful completion from the class are very important. If you need a replacement you will need to contact the office by phone 1800-966-3844 or email: care2rid@aol.com. DL389’s are ONLY valid for 1 year from the class date (date issued). After that time they CAN NOT be reissued for any reason. We are not able to process those requests in office. We will direct you to contact the Total Control office at:   info@totalcontroltraining.net They will need ALL of the following information: Full name, date of birth, drivers license number and state issued in, location of the class, current address and contact number. They may ask for additional information. Please remember the DL389 is valid for ONE year and can not be extended for any reason.

Q. What kind of motorcycles do we use?

A. We use a variety of 250cc motorcycles and a couple of 50cc scooters. This is a learning environment so we use appropriately sized motorcycles. If you would like to use a scooter please inform the office so we can reserve one for your use (limited number of scooters available).

Q. What is our contact information?

A. Our phone number is 1800-966-3844. Email: Care2ride@aol.com Web site: www.care2ride.net Address: P.O. Box 5572 Vacaville, Ca 95696—5572

Q. What are our office hours?

A. We are in the office Monday –Thursday: 9:00am-5:00pm Friday: 9:00am-3:00pm. We are not open on the weekends or any holidays. If you get our voice mail please leave us a detailed message so we can best assist you. We look forward to answering any questions you may have.

Q. Where are the classes held?

A. The IN-CLASS portion is held at the College of Alameda. 555 Ralph Appezzatto Memorial Parkway, Alameda Ca. 94501. Building C room 212 or C209 PLEASE REVIEW your class confirmation letter for the room number. (upstairs). Class room assignment can change. Please refer to your confirmation letter. The RIDING portion of the class is held in the parking lot for the USS Hornet Museum. 707 W. Hornet Ave. Alameda, Ca 94501. We use the large “overflow” parking lot (behind the small building in the lot). The USS-Hornet has a great website for directions. www.uss-hornet.org. Please plan accordingly and MapQuest directions from YOUR location. Please give yourself plenty of time to arrive on class on time. Late students are not admitted into the class.

Q. How often are classes held?

A. For the Alameda location classes are held every weekend with the exception of Christmas and New Years. We add classes to the online system as we move forward in the schedule.  You can register online 24 hours a day at: www.care2ride.net Class times and dates can be changed last minute please be sure to watch for any notifications from our office. We appreciate your flexibility and understanding.

Q. Do we allow “drop in” students?

A. Absolutely! If you would like to try to “drop” into a class please contact the office and we can assist you. We start classes every other Thursday. We are able to have extra students in the “in-class” portion. If there is an open seat we would love to add you into the class. If ALL registered students arrive to class you are still able to participate in the in-class portion. You will be able to have your riding days book in the next open spot. IF you are not booked in a future class you MUST have CASH with you Thursday night to pay the tuition. No credit cards or checks are accepted in the classroom. Please bring exact change. The fee is $258 for students over 21 years of age and $180 for students 15 ½ to 20 years of age.